Return & Exchange Policy

Last updated: 20 Sept 2025 

At Unitattva, we take great care in delivering high-quality products to our customers. Since we sell Indian Spices, most of our items are non-returnable and non-refundable due to their perishable nature. Please read our Return & Exchange Policy carefully before placing an order.

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1. Non-Returnable Products

• All products sold on our store are non-returnable and non-refundable once delivered.

• We do not provide refunds under any circumstances.

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2. Exchange Policy

We allow exchanges only under the following conditions:

• The product delivered is damaged, defective, or incorrect.

• Customers must notify us within 24 hours of delivery.

• An unboxing video (from opening the package to showing the issue) is mandatory for any exchange request.

• The product must be returned in the same condition and packaging as delivered.

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3. Exchange Process

1. Contact us within 24 hours via call or WhatsApp at +91 82890 48538.

2. Share your order details and unboxing video.

3. Once verified, we will arrange an exchange of the same product.

4. Exchange shipping charges: ₹49 (paid by customer).
   
   5. Exchanges will be delivered within 7-10 working days.

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4. Cancellation Policy

• Orders can be cancelled within 24 hours of purchase.

• To cancel, please call or WhatsApp us.

• After 24 hours, orders cannot be cancelled as processing begins immediately.

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5. Important Notes

• Refunds are not provided under any circumstance.

• Exchange requests without an unboxing video will not be accepted.

• A ₹49 restocking/return fee applies to all exchanges.

• Customers are responsible for securely packing the product when returning for exchange.

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6. Contact Us

For exchange or cancellation requests, please contact us:

Unitattva (Registered as J G Industries)

• Phone/WhatsApp: +91 82890 48538

• Address: E-53 Industrial Area, Near ITI Chowk, Bathinda – 151001, Punjab, India